CityQ, you cannot complain about their service because there ain't none

If I could give no star, I would. We are running student accommodation and from February we are begging for a statement from CityQ to no avail. These students are paying for electricity which a part goes into the Owner's bank account, I need the statements from February up until now in order for us to load the electricity on the main meter again. Meter Number ***, Hopwood 10, Universitas, Bloemfontein. This is the worst customer service we ever had.