Citiq's consumer ripoff. Read and weep!

They are outrageously expensive. In addition I have tried very many emails to them asking about the rates they use. I supp**** a spreadsheet of the purchaseS and the kWh I received, worked out the cost per kWh. I asked them to explain WHY the rates yo-yo'd and give me their reasons and confirmation for each purchase. They simply have not to date. I went to NERSA. That has not even budged them. I believe that without proof nor has the MD rep**** nor answered my simple question. It has meant that the entire thing has devolved to this. Clearly they WAY overcharge and will not own up. A consumer ripoff deluxe.