RC
Ray C
1 reviews | Active since Nov 2023
02 Nov 2023, 13:19
Citiq....bad service
I have been calling and texting via whstsapp. Absolutely no response??!. After an hour, still no respons.Calling from a cellphone and listening to music while your airtime is runing up...not good service CITIQ. I am considering moving to another service provider.
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Replies (1)
Citiq Prepaid's replyOfficial
06 Nov 2023, 17:25Good day Ray Class,
We apologize for the delay in response that you have received from us, we have been experiencing higher than usual call volumes and WhatsApp messages from our clients.
As discussed telephonically, we have assisted you with your tariff and sent a password reset link in order for you to access your profile.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Citiq Prepaid
We apologize for the delay in response that you have received from us, we have been experiencing higher than usual call volumes and WhatsApp messages from our clients.
As discussed telephonically, we have assisted you with your tariff and sent a password reset link in order for you to access your profile.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Citiq Prepaid
Citiq Prepaid's reply06 Nov 2023, 17:25
Official
Good day Ray Class,
We apologize for the delay in response that you have received from us, we have been experiencing higher than usual call volumes and WhatsApp messages from our clients.
As discussed telephonically, we have assisted you with your tariff and sent a password reset link in order for you to access your profile.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Citiq Prepaid
We apologize for the delay in response that you have received from us, we have been experiencing higher than usual call volumes and WhatsApp messages from our clients.
As discussed telephonically, we have assisted you with your tariff and sent a password reset link in order for you to access your profile.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Citiq Prepaid