RS
Renee S
1 reviews | Active since Mar 2022
23 May 2022, 10:15
Citiq- Worst Supplier
I have been having endless problems with this company for the last 9 months. The latest is: I bought 600litres of water on Friday late afternoon. Only my husband and I in the house. No washing machine or bath, no washing done by hand etc. We were out on Saturday and Sunday. On our return Sunday evening we were left with 47liters. Their excuse always I'd just they can't say as they can't track anything. How can City of Cape Town contract such a supplier?
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Citiq Prepaid's replyOfficial
23 May 2022, 11:19Hi Renee, thank you for taking our call. We apologize for the previous misunderstanding. We hope that we have shed some light on our services and on how you may go about solving your current problem. Kindly note that we will also be in contact with the owner to remind them to send us their current municipal water account for tariff update as your tariff has been sitting on a temporary rate that is lower than the City of Capetown rate which may cause the owner under recover.
Citiq Prepaid's reply23 May 2022, 11:19
Official
Hi Renee, thank you for taking our call. We apologize for the previous misunderstanding. We hope that we have shed some light on our services and on how you may go about solving your current problem. Kindly note that we will also be in contact with the owner to remind them to send us their current municipal water account for tariff update as your tariff has been sitting on a temporary rate that is lower than the City of Capetown rate which may cause the owner under recover.