JW
Jan W
1 reviews | Active since Dec 2017
17 May 2025, 10:12
Citiq worst service ever. Stay away
I bought a prepaid electric on there app. They took my money immediately and didn't received a token. Called them and was advised to use there WhatsApp. Logged the claim and all they say they will tend to it. After an hour asked again they are still busy with it. I have to work and don't have electricity. Are you going to pay me for time and money lost
Helpful (0)
Replies (3)0
Replies (3)
Citiq Prepaid's replyOfficial
19 May 2025, 09:14Good day,
We would like to apologize that you were greatly affected by the underwhelming service you received from us. It is not the kind of service we aim to provide to our clients. We have tried contacting you on the number that you supp**** on this Hello Peter but we were in no luck and it went to voicemail. We would like to get feedback from you to resolve your query and better our processes and/or systems.
Kindly provide us with an alternative number to further assist you.
Kind Regards,
Citiq Prepaid Team
We would like to apologize that you were greatly affected by the underwhelming service you received from us. It is not the kind of service we aim to provide to our clients. We have tried contacting you on the number that you supp**** on this Hello Peter but we were in no luck and it went to voicemail. We would like to get feedback from you to resolve your query and better our processes and/or systems.
Kindly provide us with an alternative number to further assist you.
Kind Regards,
Citiq Prepaid Team
Citiq Prepaid's reply19 May 2025, 09:14
Official
Good day,
We would like to apologize that you were greatly affected by the underwhelming service you received from us. It is not the kind of service we aim to provide to our clients. We have tried contacting you on the number that you supp**** on this Hello Peter but we were in no luck and it went to voicemail. We would like to get feedback from you to resolve your query and better our processes and/or systems.
Kindly provide us with an alternative number to further assist you.
Kind Regards,
Citiq Prepaid Team
We would like to apologize that you were greatly affected by the underwhelming service you received from us. It is not the kind of service we aim to provide to our clients. We have tried contacting you on the number that you supp**** on this Hello Peter but we were in no luck and it went to voicemail. We would like to get feedback from you to resolve your query and better our processes and/or systems.
Kindly provide us with an alternative number to further assist you.
Kind Regards,
Citiq Prepaid Team
JW
Jan W's updateReviewer Update
19 May 2025, 10:37Well trying to phone while I'm trying to calm down my clients as I can't work. You sent me a token that also doesn't work and only gets rejected. Useless
JW
Jan W's update19 May 2025, 10:37
Reviewer Update
Well trying to phone while I'm trying to calm down my clients as I can't work. You sent me a token that also doesn't work and only gets rejected. Useless
Citiq Prepaid's replyOfficial
19 May 2025, 11:32We really appreciate that you were able to take our call, Jan. We have sent an email to you with the meter upgrade (TID) tokens and mentioned the guidelines, we will follow up with you telephonically as per arranged time. Again, we truly apologize for the inconvenience caused to you.
Citiq Prepaid's reply19 May 2025, 11:32
Official
We really appreciate that you were able to take our call, Jan. We have sent an email to you with the meter upgrade (TID) tokens and mentioned the guidelines, we will follow up with you telephonically as per arranged time. Again, we truly apologize for the inconvenience caused to you.