1 reviews | Active since Apr 2024
CITIQ WATER METERS ARE USELESS
The pre-paid water meters do not last longer than 2 to 3 years, then replacement at your cost and they are not cheap either. This is my 3rd pre-paid water meter that simply stopped working just outside the one year warranty period. Maybe time to consider a different service provider.
Dear Marius,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for any frustration caused you.
As per our discussions with you, the older meter in question that failed, is indeed out of warranty and would not have been covered for a free call out service from the manufacturer. The newer meter you purchased is however covered by a three year manufacturer warranty which gives you the peace of mind that should anything go wrong you will be covered. We would like to add that you are unlikely to experience any issues with the new water meter.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Dear Marius,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for any frustration caused you.
As per our discussions with you, the older meter in question that failed, is indeed out of warranty and would not have been covered for a free call out service from the manufacturer. The newer meter you purchased is however covered by a three year manufacturer warranty which gives you the peace of mind that should anything go wrong you will be covered. We would like to add that you are unlikely to experience any issues with the new water meter.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management