1 reviews | Active since Oct 2021
CitiQ Technical Issues
I am extremely disappointed with the service I am receiving from Citiq.
I have been in contact with them since Saturday, and my matter is still not resolved. I keep being told that it has been “escalated,” yet no turnaround times are provided. In the meantime, I am left without electricity and losing money, even after settling the required Advance.
The communication has been unacceptable — agents make promises but there is no follow-through. There is no accountability, no clear timelines, and no sense of urgency despite the serious impact this has on my operations.
What is most frustrating is that this situation could have been prevented if I had been allowed to speak directly to management earlier. Instead, I have been passed around with no resolution.
This level of service is deeply disappointing and needs urgent intervention.
We are so sorry to hear about the level of distress and frustration this matter has caused you.
As per our discussions with you, we are investigating the matter to determine the cause in order for us to correct this. We have escalated this to the highest levels within the relevant departments and teams and hope to be able to offer you a solution soon.
We thank you for your patience and understanding and regret the inconvenience to you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the level of distress and frustration this matter has caused you.
As per our discussions with you, we are investigating the matter to determine the cause in order for us to correct this. We have escalated this to the highest levels within the relevant departments and teams and hope to be able to offer you a solution soon.
We thank you for your patience and understanding and regret the inconvenience to you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management