1 reviews | Active since May 2021
Citiq tariff is higher than municipality
I have a complaint against Citiq Sub meter company, I have noticed my meter has been put on Max tariff rate from 2.5 up to 5.42 kWh which is caused a significant and unfair increase in my electricity cost, my landlord does not even pay that tariff on his municipality box. I believe this tariff classification is incorrect and request that you investigate and correct the issue. According to law you can’t increase my tariff higher as what my landlord’s tariff is. Where his tariff starts 300 units @ 3.4820 / 200 units @ 4.1285 / 203 units @ 4.5732, where my tariff starts from beginning of month @ R5.41 per unit. How is this even possible. This sound ******* tenants are not allowed to pay a higher tariff rate than the landlord. We are 4 units on the property and all 4 has a different tariff rate. How can the tenants be held accountable for extra charges and BTW on the sub meter boxes, as the submeter boxes is need if you have more than one housing on a smallholding. Our landlord must pay the power of the electricity gate because he runs his business form that property and everyone is using the main gate so tenants can’t be billed for that. If this is the case this submeter companies should be cut out and we can rather have municipality boxes in and pay the rate of the municipality. I also think Citiq is not helpful in any way to tenants. Everything you ask them they say I must ask my landlord to contact them. So, to me it feels the Landlord gets the benefits and tenants needs to go with the flow. Why do they have a WhatsApp group?
We sincerely apologise for the frustration and inconvenience and frustration in this regard.
As per our discussions with you and the property owner, we are addressing the situation and resolving the tariff calculations. We have received specific instruction from the property owner on how to proceed and we will be in touch with both you and the owner to determine a suitable tariff.
We remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
We sincerely apologise for the frustration and inconvenience and frustration in this regard.
As per our discussions with you and the property owner, we are addressing the situation and resolving the tariff calculations. We have received specific instruction from the property owner on how to proceed and we will be in touch with both you and the owner to determine a suitable tariff.
We remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
