Citiq *******
<p>I've never been so unsatisfied with any product. Where did you see that a token is 11c more depending on where you buy it. Then there is the admin cost that is charged with every purchage. How can there be a R138.22 monthly admin cost on the R400 i bought for. Not even to say about the previous ones that was 50% of my amount.</p>
Good day Mr van Niekerk
Please could you provide me with your meter number, and I can investigate this for you? It sounds like you might be excluding Vat from your analysis, but i can give you a full recon once I access your account.
Please note that the admin fee for our collection service is completely transparent, and is currently the lowest in the market (8.75%) The fees cover the significant costs of providing a national vending service and collection recovery service for the owners of properties.
There may be a payment change depending on where you purchase, due to the payment charges levied by various retailers and payment networks, which is out of our control; however Citiq Prepaid offers a ZERO CHARGE option, via EFT called SpeedPay, which guarantees a token back in 10 -15 mins. I will send you the details directly on your email address provided
We also have a very helpful and responsive Help Desk that is open from 7.30am to 9pm to help clients resolve any issues they may have - have you tried to resolve your query with them?
Thank you
Simon (Director : Operations)
Good day Mr van Niekerk
Please could you provide me with your meter number, and I can investigate this for you? It sounds like you might be excluding Vat from your analysis, but i can give you a full recon once I access your account.
Please note that the admin fee for our collection service is completely transparent, and is currently the lowest in the market (8.75%) The fees cover the significant costs of providing a national vending service and collection recovery service for the owners of properties.
There may be a payment change depending on where you purchase, due to the payment charges levied by various retailers and payment networks, which is out of our control; however Citiq Prepaid offers a ZERO CHARGE option, via EFT called SpeedPay, which guarantees a token back in 10 -15 mins. I will send you the details directly on your email address provided
We also have a very helpful and responsive Help Desk that is open from 7.30am to 9pm to help clients resolve any issues they may have - have you tried to resolve your query with them?
Thank you
Simon (Director : Operations)