JV
JH V
1 reviews | Active since Oct 2023
06 Aug 2025, 15:44
Citiq Prepiad HelDesk out of action
I have submitted an inquiery 5 or 6 times during the last couple of days... No ticket number or acknowledgement received..??!! This is NOT the 1st time... Not acceptable at all!!!
Helpful (0)
Replies (3)0
Replies (3)
Citiq Prepaid's replyOfficial
07 Aug 2025, 10:22Dear Johan,
Thank you for taking the time to share your comments with us.
We are very sorry to hear about your frustrations with getting your ticket attended to, and appreciate your patience. We have looked into your query regarding the tariffs and can confirm that the they are updated to the new tariffs.
We are very sorry to hear about your frustrations with getting your ticket attended to, and appreciate your patience. We have looked into your query regarding the tariffs and can confirm that the they are updated to the new tariffs.
As per our conversations with you, we will be attending to the rest of the items listed in your ticket and give you feedback telephonically at the time we have agreed upon.
Thank you for your patience in this regard and allowing us the opportunity to attend to this further.
In the interim, if you need any additional support, please don’t hesitate to reach out to us again.
Warm Regards
Citiq Management Team
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Citiq Prepaid's reply07 Aug 2025, 10:22
Official
Dear Johan,
Thank you for taking the time to share your comments with us.
We are very sorry to hear about your frustrations with getting your ticket attended to, and appreciate your patience. We have looked into your query regarding the tariffs and can confirm that the they are updated to the new tariffs.
We are very sorry to hear about your frustrations with getting your ticket attended to, and appreciate your patience. We have looked into your query regarding the tariffs and can confirm that the they are updated to the new tariffs.
As per our conversations with you, we will be attending to the rest of the items listed in your ticket and give you feedback telephonically at the time we have agreed upon.
Thank you for your patience in this regard and allowing us the opportunity to attend to this further.
In the interim, if you need any additional support, please don’t hesitate to reach out to us again.
Warm Regards
Citiq Management Team
***
***
JV
JH V's updateReviewer Update
08 Aug 2025, 12:13Thank you for the call last night - appreciated...
We will have the same discussed to verify, once my tenant has purchased power again with the new tariffs, to confirm...
You need to escalate the problem with your auto mail acknowledgements as this make it looks like Citiq is ignoring clients totally ...
Thank you very much.
We will have the same discussed to verify, once my tenant has purchased power again with the new tariffs, to confirm...
You need to escalate the problem with your auto mail acknowledgements as this make it looks like Citiq is ignoring clients totally ...
Thank you very much.
JV
JH V's update08 Aug 2025, 12:13
Reviewer Update
Thank you for the call last night - appreciated...
We will have the same discussed to verify, once my tenant has purchased power again with the new tariffs, to confirm...
You need to escalate the problem with your auto mail acknowledgements as this make it looks like Citiq is ignoring clients totally ...
Thank you very much.
We will have the same discussed to verify, once my tenant has purchased power again with the new tariffs, to confirm...
You need to escalate the problem with your auto mail acknowledgements as this make it looks like Citiq is ignoring clients totally ...
Thank you very much.
Citiq Prepaid's replyOfficial
11 Aug 2025, 08:11Dear Johan,
We are delighted that we could assist you and resolve the enquiry with regards to the tariffs. In addition we are working on improving the system ticketing issues that you experienced.
If you need any additional assistance please reach out to us immediately.
Warm Regards
Citiq Managment
We are delighted that we could assist you and resolve the enquiry with regards to the tariffs. In addition we are working on improving the system ticketing issues that you experienced.
If you need any additional assistance please reach out to us immediately.
Warm Regards
Citiq Managment
Citiq Prepaid's reply11 Aug 2025, 08:11
Official
Dear Johan,
We are delighted that we could assist you and resolve the enquiry with regards to the tariffs. In addition we are working on improving the system ticketing issues that you experienced.
If you need any additional assistance please reach out to us immediately.
Warm Regards
Citiq Managment
We are delighted that we could assist you and resolve the enquiry with regards to the tariffs. In addition we are working on improving the system ticketing issues that you experienced.
If you need any additional assistance please reach out to us immediately.
Warm Regards
Citiq Managment