AvdW
Armin van der Walt
1 reviews | Active since Apr 2023
18 Apr 2023, 17:44
Citiq Prepaid very expensive.
Just moved to a new flat,was shocked to find my prepaid power costs double what I paid for at my previous flat,About R3.80 per unit at the start of the month,this ******ion forcing someone to pay double for basic needs.
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Citiq Prepaid's replyOfficial
19 Apr 2023, 14:31Good Day Armin,
We have tried contacting you telephonically today but you were unavailable.
Could you kindly provide us with an alternative number on which we could reach you and provide us with your meter number in order for us to look into your query and provide feedback.
Kindly note, our service fee is 8.45% excluding VAT, and depending on where you purchase your electricity there is an additional cost by the Channel called Channel fees of 3.45% excluding VAT. These channel fees can be avoided when purchasing electricity using our App or Web portal.
We have tried contacting you telephonically today but you were unavailable.
Could you kindly provide us with an alternative number on which we could reach you and provide us with your meter number in order for us to look into your query and provide feedback.
Kindly note, our service fee is 8.45% excluding VAT, and depending on where you purchase your electricity there is an additional cost by the Channel called Channel fees of 3.45% excluding VAT. These channel fees can be avoided when purchasing electricity using our App or Web portal.
Citiq Prepaid's reply19 Apr 2023, 14:31
Official
Good Day Armin,
We have tried contacting you telephonically today but you were unavailable.
Could you kindly provide us with an alternative number on which we could reach you and provide us with your meter number in order for us to look into your query and provide feedback.
Kindly note, our service fee is 8.45% excluding VAT, and depending on where you purchase your electricity there is an additional cost by the Channel called Channel fees of 3.45% excluding VAT. These channel fees can be avoided when purchasing electricity using our App or Web portal.
We have tried contacting you telephonically today but you were unavailable.
Could you kindly provide us with an alternative number on which we could reach you and provide us with your meter number in order for us to look into your query and provide feedback.
Kindly note, our service fee is 8.45% excluding VAT, and depending on where you purchase your electricity there is an additional cost by the Channel called Channel fees of 3.45% excluding VAT. These channel fees can be avoided when purchasing electricity using our App or Web portal.