CITIQ PREPAID SUCKS

I'm normally taking company's reviews very seriously before I request a service. I preferred actually to see the job done before I hire someone. However, this company Citiq Prepaid which manages utilities such water and electricity was hired to manage my utilities bill despite the fact I was well aware of their bad reviews. I was in the rush to install for my tenant electricity meter and asked my electrician to go buy for me the meter to install. When he arrived I noted it was citiq prepaid meter and was so desperate to install the meter asap. I wanted to return the meter to the shop and buy another meter from other service provider but it was too late. I gave citiq prepaid a benefit of doubt thinking may be people were not objective when they reviewed this company. It took 4 days to register after many follow up. And they don't pay electricity rebate on time. Their fee charges are very high. They don't respond to their whatsapp number or email. They haven't paid my electricity rebate for December 2024 and today it is the 14th of January 2025. This company is run by ******, when I phoned they told me to give my bank details again, after I gave them then the story change that payment was made it is my bank that is holding up. How can a bank hold to a R600 payment? I hope you have learned from my mistakes and take this review very serious. Because I'm sitting here with another expense of buying another meter from another service provider. CITIQ PREPAID SUCKS