Citiq Prepaid silence and inaction

Item: Citiq Prepaid
Rating: 1
Author: Keith K

I replaced a faulty meter (***). I installed a new meter (***). There were units remaining on the faulty meter. I asked my tenant to send proof of his last purchase and I provided this to Citiq Prepaid. I am even offering that Citiq prepaid take the old faulty meter and confirm how many units remained at the time of the removal somehow.

I need to be reimbursed for the units that were lost. Citiq Prepaid is remaining silent with regards to a way forward. Is this how you deal with customers Citiq Prepaid? - remaining silent and not resolving the issue.

Helpful (0)

Replies (3)

Citiq Prepaid's replyOfficial

09 Mar 2021, 09:22

Hi Keith

We have escalated your query to our call centre. Someone from our team will be in contact with you directly to discuss this.

Thank you.

Citiq Prepaid's reply09 Mar 2021, 09:22

Official

Hi Keith

We have escalated your query to our call centre. Someone from our team will be in contact with you directly to discuss this.

Thank you.

Keith K's updateReviewer Update

09 Mar 2021, 12:23

Hi Philip Moyo,

Following our telephone call today, I will await the e-mail you promised.

I will respond again here on HelloPeter following the receival of it and hopefully not non-receival of it.

Keith K's update09 Mar 2021, 12:23

Reviewer Update

Hi Philip Moyo,

Following our telephone call today, I will await the e-mail you promised.

I will respond again here on HelloPeter following the receival of it and hopefully not non-receival of it.

Citiq Prepaid's replyOfficial

20 May 2021, 16:22

Hi Keith.

To our knowledge, this query has been resolved. Please let us know if you need further assistance.

Citiq Prepaid's reply20 May 2021, 16:22

Official

Hi Keith.

To our knowledge, this query has been resolved. Please let us know if you need further assistance.