WH
Waheed H

1 reviews | Active since Aug 2018

22 Nov 2024, 11:23

Citiq prepaid services

Citiq prepaid services call centre is a pathetic excuse for a call centre...

I have tried on numerous occasions to call into there call centre and reaching out to the company via WhatsApp [ a combined attempt of more than 30 times] and still I am yet to speak to a consultant or receive a reply via WhatsApp. Dispite the company saying that there call centre is operational 24/7 according to the website..

My experience in trying to get hold of anyone at this company is frustrating to say the least, hence I am now logging a formal complaint with the consumer commission.

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Replies (1)
Citiq Prepaid
Citiq Prepaid's reply22 Nov 2024, 13:19
Official
Hi Waheed

Thank you for taking our call.

As per our telephone conversation, The TID Rol***** tokens were generated today for all your four meters.

All your four meters are now on KRN2.

Kind regards
Citiq Prepaid