Citiq Prepaid poor poor service!!

I bought electricity units for a friend of mine via FNB, (which their website indicates as a partner), it gave me the code to load, but to no avail, the meter does not take the code!! They don't answer their phones, no assistance at all. My friend now has to walk in the rain to a Checkers, as that is the only place we can buy units that the meter accepts. The units bought at Checkers is hugely more expensive than thru FNB....Disgusting service, is all I can say. Shame on you!!!!!! Other than losing my money, my friend had to get soaking wet in the rain this morning to buy units again just to have electricity today. Really bad bad service!!!@