Citiq Prepaid nightmare: Not able to purchase tokens. High mark up

The service provider has been down since yesterday. We are not able to buy electricity or water via any chanel be it banks, retails shops etc. Called the service provider and they take time to answer. Last night around 7pm I did manage to talk to one customer rep who stated that they had received a message that the issue should be resolved within 3 to 4 hours. My electricity ran out around 20h30 last night. Woke up this morning and still the syatem is down. Had a chat on whats app with them and they are just sending auto responses which are stating high call volumes we will be in contact when the issue is resolved etc. Meaningless information which is not helpful at all. No timeline, no remorse. I have a baby in the house who needs to eat. We slept without a hot meal and seems we are in for a horror morning again. To top it off I pay almost 98c more per unit of electricity over and above what other people who have municipal meters pay.