ZV
Zena V
1 reviews | Active since Mar 2009
18 Nov 2025, 16:59
Citiq prepaid keeps me waiting yet again.
Im still having problems after promises not kept. Waiting now for 80 hours after a 12 hour turnaround time was promised.
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Replies (1)
Citiq Prepaid's replyOfficial
20 Nov 2025, 07:58Dear Zena,
We sincerely apologise for the frustration and inconvenience and frustration in this regard.
As per our discussions with you, we are working on resolving the issue that caused the delay and remedy this going forward. We will remain in touch with you telephonically until the matter is resolved and we can provide you with confirmation that all is in order.
We remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
We sincerely apologise for the frustration and inconvenience and frustration in this regard.
As per our discussions with you, we are working on resolving the issue that caused the delay and remedy this going forward. We will remain in touch with you telephonically until the matter is resolved and we can provide you with confirmation that all is in order.
We remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
Citiq Prepaid's reply20 Nov 2025, 07:58
Official
Dear Zena,
We sincerely apologise for the frustration and inconvenience and frustration in this regard.
As per our discussions with you, we are working on resolving the issue that caused the delay and remedy this going forward. We will remain in touch with you telephonically until the matter is resolved and we can provide you with confirmation that all is in order.
We remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
We sincerely apologise for the frustration and inconvenience and frustration in this regard.
As per our discussions with you, we are working on resolving the issue that caused the delay and remedy this going forward. We will remain in touch with you telephonically until the matter is resolved and we can provide you with confirmation that all is in order.
We remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management