Citiq prepaid is terrible

I bought R50 electricity through the citiq prepaid app on October 6th , today is October 28th and I still havent received my electricity. I've been emailing them back and forth , sent them the proof of purchase they even saw for themselves on the system that it wasn't generated this was admitted to me on phone call and then I never heard from them again. Every email I was met with another escalation. First nokulinda was handling my ticket now its Sarah. Every time I'm told its being escalated. For 20 days its been escalated about 5 different times with no resolution. I can't believe I have to fight this hard for a R50. I use the app all the time to buy electricity I expected much better service I can only imagine how many other peoples time have been wasted by this company and how much money people have lost. I won't only post this review here , I will take this to every social media platform as I want people to be wary . This company knows we depend on them so they do things like this in hopes we will just drop it and move on . Not me . I work hard for my money and when I spend it I expect to receive what I pay for. Its not even about the R50 anymore its about how they treat their customers who spend good money with them. They tell me on every email theres a 12 hour turnaround time yet every time I have to wait 4 days for a response and they dont respond unless I email them again . Nobody should wait 22 days for a a refund or for electricity especially if all the proof is there. Either refund or generate the token but wasting so much of a customer's time is not it . It's very unprofessional and I will post everywhere for people to know and I will escalate to the relevant legal departments that handle situations like this. I will not be manipulated out of a R50