NA
Nathan A
1 reviews | Active since Aug 2009
08 Nov 2023, 17:20
Citiq Prepaid has poor customer service
I can't get hold of Citiq Prepaid call center to address issues, holding on line for more than five minutes at a time. The WhatsApp number is no better, the automated responses don't work and are just repetitive.
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Citiq Prepaid's replyOfficial
08 Nov 2023, 20:02Dear Mr Nathan, thank you for taking our call we apologize for the long hold you experienced on our queue however this is due to us experiencing high call volumes at the time. I'm pleased to hear that your query was attended to.
remember that you can always pop us a WhatsApp and request a call back for one of our friendly agents to call you back.
Citiq Prepaid's reply08 Nov 2023, 20:02
Official
Dear Mr Nathan, thank you for taking our call we apologize for the long hold you experienced on our queue however this is due to us experiencing high call volumes at the time. I'm pleased to hear that your query was attended to.
remember that you can always pop us a WhatsApp and request a call back for one of our friendly agents to call you back.