CITIQ PREPAID - EXTREMELY BAD SERVICE

We contacted the customer care contact details and was asked for various information which we email to their help email address provided on the website on 10/01/2025. I contacted them yesterday, 13/01/2025 and manage to speak to Brandon B who was not very helpful and could not decide if his work email address is for personal or work related issues. I e-mailed the original e-mail with all the relevant information to him and to date he has not bothered to respond or contact me with the reduction of their ridiculous tariffs they charge per unit of electricity. He also had the audacity to tell me that R4.26 is the rate charge by the municipality. NO DUDE - the municipality charge R3.68 including VAT for prepaid electricity on tariff B