1 reviews | Active since Nov 2020
Citiq Prepaid
These guys are the biggest ****s I'm a tenant and my box stopped working yesterday 27th April I spent more than 2 hours on the line with them trouble shooting spending almost R200. In airtime and my problem was not resolved.They say the value is faulty and because I didn't load my prepaid in time this is the cause.Thats absolutely nonsense they selling ******* garbage products and they blaming it on me how must I know my water is about to finish there is no warning to tell me its low. That's means I must keep checking my water reading every 10 minutes nonsense.These are useless products and it's the 2nd day I have no water because they can only send someone out tomorrow or Wednesday to check the unit and they now told my land it's my fault and she's holding me accountable for there useless product. Don't buy these things from this guys they ****** man they ****s. I have 4 kids we have no water since yesterday I have to buy water from the shops and no one will refund me this money. I'm going post about these guys everywhere even if I have start a personal campaign about this greedy ****** robbing innocent South Africans of there hard earned money .
We would like to extend our sincerest apologies for the time-consuming and ever-so-frustrating ordeal, we wish it could have been avoided. We have taken your feedback and appreciate the constructive criticism as discussed on our call.
Please note that your concerns were and are valid, and we truly apologize that many people, including you and your family, were affected by this. We are working around the clock to be more efficient and glad that the matter is now resolved.
Kind Regards,
Citiq Prepaid Team
We would like to extend our sincerest apologies for the time-consuming and ever-so-frustrating ordeal, we wish it could have been avoided. We have taken your feedback and appreciate the constructive criticism as discussed on our call.
Please note that your concerns were and are valid, and we truly apologize that many people, including you and your family, were affected by this. We are working around the clock to be more efficient and glad that the matter is now resolved.
Kind Regards,
Citiq Prepaid Team
