CITIQ PREPAID CUSTOMER SERVICE

FNB to FNB transfer for electricity is not a delayed payment (transfer occurred at 6.48 a.m. today) and have requested three times my token number. First person told me they could not check if my payment was reflected/received as they "were not finance"; second person told to whatsapp number pop; when i pointed out that i seldom get responses to whatsapp previous on occassions, I was strongly advised that i was incorrect. Third person accused me of being rude. I was not rude but really frustrated; when I commenced talking there was a constant "I cannot hear you" from her; only when I mentioned that I would report to hellopeter did she suddenly gain her hearing;; she mentioned tokens and i asked her not to be rude...she disconnected call. Why are operators allowed to address in this manner. Shocking service. Whatsapp info supp**** and follow up was supp****; not response.