IF
Ilze F
1 reviews | Active since Feb 2018
16 Nov 2022, 09:05
Citiq Prepaid
This must be the most inadequate service provider that I have ever used. The app does not work to purchase tokens. Then when you ask for help on the WhatsApp number they get rude. You must use the website and then the link between the site and the bank hangs for hours. Not to mention you need to guess which one will work, EFT or card. VERY FRUSTRATING
Helpful (0)
Replies (5)0
Replies (5)
Citiq Prepaid's replyOfficial
16 Nov 2022, 09:42Good Morning Ilze,
We appreciate you bringing this issue to our attention. We have tried contacting you telephonically but we have not managed to get through to you. Is there an alternative number that we could reach you on or is there a specific time you would prefer us to call you in order to assist.
We appreciate you bringing this issue to our attention. We have tried contacting you telephonically but we have not managed to get through to you. Is there an alternative number that we could reach you on or is there a specific time you would prefer us to call you in order to assist.
Citiq Prepaid's reply16 Nov 2022, 09:42
Official
Good Morning Ilze,
We appreciate you bringing this issue to our attention. We have tried contacting you telephonically but we have not managed to get through to you. Is there an alternative number that we could reach you on or is there a specific time you would prefer us to call you in order to assist.
We appreciate you bringing this issue to our attention. We have tried contacting you telephonically but we have not managed to get through to you. Is there an alternative number that we could reach you on or is there a specific time you would prefer us to call you in order to assist.
IF
Ilze F's updateReviewer Update
16 Nov 2022, 09:51I am available now
IF
Ilze F's update16 Nov 2022, 09:51
Reviewer Update
I am available now
IF
Ilze F's updateReviewer Update
16 Nov 2022, 10:31I have already spoken to your call Centre agent, Bernie regarding another issue with a possible water leak, thank you.
IF
Ilze F's update16 Nov 2022, 10:31
Reviewer Update
I have already spoken to your call Centre agent, Bernie regarding another issue with a possible water leak, thank you.
Citiq Prepaid's replyOfficial
16 Nov 2022, 15:16Thank you for taking our calls Ilze, we have now resolved your inquiry regarding the Tenant App. As advised, please continue to monitor it as you confirmed that you are now able to purchase and if you encounter any other issues please don't hesitate to contact us.
Citiq Prepaid's reply16 Nov 2022, 15:16
Official
Thank you for taking our calls Ilze, we have now resolved your inquiry regarding the Tenant App. As advised, please continue to monitor it as you confirmed that you are now able to purchase and if you encounter any other issues please don't hesitate to contact us.
IF
Ilze F's updateReviewer Update
16 Nov 2022, 15:19Thank you for your prompt response
IF
Ilze F's update16 Nov 2022, 15:19
Reviewer Update
Thank you for your prompt response