VP
Virosha P
1 reviews | Active since Apr 2015
02 Mar 2016, 11:54
Citiq Prepaid
CITIQ HAVE THE NERVE TO CHARGE A FEE ON EVERY VOUCHER PURCHASE , CLAIMING WITHIN THIS BENEFIT , THE LANDLORD IS AT A GAIN.<br><br><div>IN OVER ONE YEAR SINCE INSTALLING A UNIT AND REGISTERING ON CITIQ SYSTEMS , I HAVE ONLY EVER RECIEVED ONE , EMAIL STATEMENT , NEVER EVER RECEIVED ANY CALLS , NOR EMAILS , AS THEY CLAIM IN THEIR PACKAGING.<br> <br> THEY EVEN FAIL TO ALERT YOU WHEN THEIR IS A NATIONAL HIKE IN ELECTRICITY COSTS , SO AS TO HAVE THE LANDLORDS REBATE ADJUSTED ACCORDINGLY.<br> <br> THIS IS NOT MY ONLY AND FIRST NEGATIVE POST ABOUT CITIQ </div><div><br></div><div><em>(Report edited by Hellopeter.com)</em></div>
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Citiq Prepaid's replyOfficial
02 Mar 2016, 12:13Hello Mrs Papa,
Dear Mrs Papa
I am very sorry that you have received service that has not met your expectations. We strive to offer excellent service to our many thousands of clients. Our Help Desk is standing by 7 days a week, 14 hours a day to assist you.
The recovery service that we (and any other prepaid collection company) offers is extremely expensive to administer. Your tenant have an option of purchasing tokens at 100,000 outlets country-wide, We need to gather all those token payments, and recover them back to you, the owner. Thus we need to charge a management fee on each token to defray these costs.There are NO other charges for this service.
I suggest that we register you on our system, where you will have a full suite of reports which will allow you to manage your meters. Please privde me with one of your meter numbers and we will do this today.
Your comment around electricity hikes is INCORRECT. We automatically adjust our clients tariffs in line with the Eskom / Municipal increase.
I will also call and email you directly to help you resolve your issues
Dear Mrs Papa
I am very sorry that you have received service that has not met your expectations. We strive to offer excellent service to our many thousands of clients. Our Help Desk is standing by 7 days a week, 14 hours a day to assist you.
The recovery service that we (and any other prepaid collection company) offers is extremely expensive to administer. Your tenant have an option of purchasing tokens at 100,000 outlets country-wide, We need to gather all those token payments, and recover them back to you, the owner. Thus we need to charge a management fee on each token to defray these costs.There are NO other charges for this service.
I suggest that we register you on our system, where you will have a full suite of reports which will allow you to manage your meters. Please privde me with one of your meter numbers and we will do this today.
Your comment around electricity hikes is INCORRECT. We automatically adjust our clients tariffs in line with the Eskom / Municipal increase.
I will also call and email you directly to help you resolve your issues
Citiq Prepaid's reply02 Mar 2016, 12:13
Official
Hello Mrs Papa,
Dear Mrs Papa
I am very sorry that you have received service that has not met your expectations. We strive to offer excellent service to our many thousands of clients. Our Help Desk is standing by 7 days a week, 14 hours a day to assist you.
The recovery service that we (and any other prepaid collection company) offers is extremely expensive to administer. Your tenant have an option of purchasing tokens at 100,000 outlets country-wide, We need to gather all those token payments, and recover them back to you, the owner. Thus we need to charge a management fee on each token to defray these costs.There are NO other charges for this service.
I suggest that we register you on our system, where you will have a full suite of reports which will allow you to manage your meters. Please privde me with one of your meter numbers and we will do this today.
Your comment around electricity hikes is INCORRECT. We automatically adjust our clients tariffs in line with the Eskom / Municipal increase.
I will also call and email you directly to help you resolve your issues
Dear Mrs Papa
I am very sorry that you have received service that has not met your expectations. We strive to offer excellent service to our many thousands of clients. Our Help Desk is standing by 7 days a week, 14 hours a day to assist you.
The recovery service that we (and any other prepaid collection company) offers is extremely expensive to administer. Your tenant have an option of purchasing tokens at 100,000 outlets country-wide, We need to gather all those token payments, and recover them back to you, the owner. Thus we need to charge a management fee on each token to defray these costs.There are NO other charges for this service.
I suggest that we register you on our system, where you will have a full suite of reports which will allow you to manage your meters. Please privde me with one of your meter numbers and we will do this today.
Your comment around electricity hikes is INCORRECT. We automatically adjust our clients tariffs in line with the Eskom / Municipal increase.
I will also call and email you directly to help you resolve your issues