PG
Patrick G
1 reviews | Active since Nov 2017
18 Feb 2026, 11:26
Citiq Pre-Paid pathetic customer service
We have tried to update our billing details with multiple emails and calls to Citiq with nothing but stupid replies from their ill equipped agents
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Replies (2)0
Replies (2)
Citiq Prepaid's replyOfficial
18 Feb 2026, 14:53Dear Patrick,
We are so sorry to hear about the level of distress and frustration this matter has caused you.
As per our discussions with you, we have updated the relevant details on the invoice as per your request and all future invoices will be made out correctly.
We thank you for your patience and understanding and regret the inconvenience to you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the level of distress and frustration this matter has caused you.
As per our discussions with you, we have updated the relevant details on the invoice as per your request and all future invoices will be made out correctly.
We thank you for your patience and understanding and regret the inconvenience to you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Citiq Prepaid's reply18 Feb 2026, 14:53
Official
Dear Patrick,
We are so sorry to hear about the level of distress and frustration this matter has caused you.
As per our discussions with you, we have updated the relevant details on the invoice as per your request and all future invoices will be made out correctly.
We thank you for your patience and understanding and regret the inconvenience to you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the level of distress and frustration this matter has caused you.
As per our discussions with you, we have updated the relevant details on the invoice as per your request and all future invoices will be made out correctly.
We thank you for your patience and understanding and regret the inconvenience to you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
PG
Patrick G's updateReviewer Update
18 Feb 2026, 15:09Thanks for fixing it so quickly after all the frustration and multiple emails to carry out a simple update over a period of weeks. After your call, the issue was fixed with 10 minutes. Your company needs more people like yourself.
PG
Patrick G's update18 Feb 2026, 15:09
Reviewer Update
Thanks for fixing it so quickly after all the frustration and multiple emails to carry out a simple update over a period of weeks. After your call, the issue was fixed with 10 minutes. Your company needs more people like yourself.