JB
Janine B
1 reviews | Active since Nov 2022
13 Mar 2026, 13:28
Citiq Payment Issues
I havent had a very great experience with Citiq, i have had to call them daily for a payment that was supposed to be paid 1st of March, but each time they submit payment it fails due to verification issues. No one seems to know what the issue is, they have however admitted that the fault is from their side, but still cannot correct this.. its the 13th of March and im still waiting for this to be resolved. from my experience I would NOT recommend
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Replies (2)
Citiq Prepaid's replyOfficial
16 Mar 2026, 08:36Dear Janine,
We are so sorry to hear about your distress and frustration this matter has caused you.
As per our discussions with you, we have been able to establish what the issue was with the bank verification process, and taken steps to rectify this. We can further confirm that we have made the relevant payment for the funds to your bank account.
We thank you for your patience and understanding and were so sorry to hear about the inconvenience you experienced. We would like to reassure you of our determination to provide you with the best possible service, related to matters within our control.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about your distress and frustration this matter has caused you.
As per our discussions with you, we have been able to establish what the issue was with the bank verification process, and taken steps to rectify this. We can further confirm that we have made the relevant payment for the funds to your bank account.
We thank you for your patience and understanding and were so sorry to hear about the inconvenience you experienced. We would like to reassure you of our determination to provide you with the best possible service, related to matters within our control.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Citiq Prepaid's reply16 Mar 2026, 08:36
Official
Dear Janine,
We are so sorry to hear about your distress and frustration this matter has caused you.
As per our discussions with you, we have been able to establish what the issue was with the bank verification process, and taken steps to rectify this. We can further confirm that we have made the relevant payment for the funds to your bank account.
We thank you for your patience and understanding and were so sorry to hear about the inconvenience you experienced. We would like to reassure you of our determination to provide you with the best possible service, related to matters within our control.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about your distress and frustration this matter has caused you.
As per our discussions with you, we have been able to establish what the issue was with the bank verification process, and taken steps to rectify this. We can further confirm that we have made the relevant payment for the funds to your bank account.
We thank you for your patience and understanding and were so sorry to hear about the inconvenience you experienced. We would like to reassure you of our determination to provide you with the best possible service, related to matters within our control.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
JB
Janine B's updateReviewer Update
17 Mar 2026, 11:42Thank you for your response, I can confirm that i have received my payment and that the query has been sorted.
JB
Janine B's update17 Mar 2026, 11:42
Reviewer Update
Thank you for your response, I can confirm that i have received my payment and that the query has been sorted.