ZV
Zena V
1 reviews | Active since Mar 2009
07 Oct 2025, 15:46
Citiq leaves you in the dark.
Turnarpund mails take 2 weeks and not 48 hours as they advertise. They dont even answer an emergency within 2 weeks time.
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Replies (1)
Citiq Prepaid's replyOfficial
08 Oct 2025, 07:40 Dear Zena,
We sincerely apologise for the inconvenience and frustration this has caused you. This matter should not have taken this long to action and resolve, and regret that it did.
As per our discussions with you, we have shared the relevant key change tokens for the affected meters you requested, in order to ensure the meters are on the right technical platform. We can confirm this has been emailed to the address provided and the new tokens will allow you to upgrade the meters without further delays.
We truly value your business and if you need any assistance with any of the meter upgrades or any further guidance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
We sincerely apologise for the inconvenience and frustration this has caused you. This matter should not have taken this long to action and resolve, and regret that it did.
As per our discussions with you, we have shared the relevant key change tokens for the affected meters you requested, in order to ensure the meters are on the right technical platform. We can confirm this has been emailed to the address provided and the new tokens will allow you to upgrade the meters without further delays.
We truly value your business and if you need any assistance with any of the meter upgrades or any further guidance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
Citiq Prepaid's reply08 Oct 2025, 07:40
Official
Dear Zena,
We sincerely apologise for the inconvenience and frustration this has caused you. This matter should not have taken this long to action and resolve, and regret that it did.
As per our discussions with you, we have shared the relevant key change tokens for the affected meters you requested, in order to ensure the meters are on the right technical platform. We can confirm this has been emailed to the address provided and the new tokens will allow you to upgrade the meters without further delays.
We truly value your business and if you need any assistance with any of the meter upgrades or any further guidance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
We sincerely apologise for the inconvenience and frustration this has caused you. This matter should not have taken this long to action and resolve, and regret that it did.
As per our discussions with you, we have shared the relevant key change tokens for the affected meters you requested, in order to ensure the meters are on the right technical platform. We can confirm this has been emailed to the address provided and the new tokens will allow you to upgrade the meters without further delays.
We truly value your business and if you need any assistance with any of the meter upgrades or any further guidance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management