YP
Yougini P
1 reviews | Active since Aug 2019
24 Feb 2024, 10:32
CitiQ is the most horrific meter service
Do not get a meter with CitiQ!!! They have the worst customer service. I have a problem with my meter, it is saying closed and no water is coming through the tap. I have put in several tokens, its showing that I have 9000kw yet still no water. I have been phoning CitiQ every day this week with my plumber and they still have not found the problem. I have to phone them every day checking if they know what's going on. They don't have the decency to send out a technician or to call the customer and let them know what's going on. My tenant doesn't have water for a week and is threatening to move out. I'm losing a tenant because CitiQ meters are ******* and so is there service!!!
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Citiq Prepaid's replyOfficial
24 Feb 2024, 13:21Good afternoon Yougini,
The first communication received regarding the faulty meter was on the 22nd of February.
We tried all possible options to troubleshoot the meter telephonically with no success, it was then determined that a call-out request was needed for a technician to fix the meter, and the agent that spoke to you on the 22nd of February advised that this would come at an extra cost as your meter is 3 years out of warranty and you declined. We continued trying to resolve the issue telephonically, however, the valve still didn't open.
On numerous occasions, the agents that you spoke with advised that a technician is needed to fix the meter. After speaking with our Sales Support agent this morning you agreed for the technician to be sent, all arrangements have been made and the technician will be in contact with you to schedule a time for the repair.
For any further assistance please do not hesitate to contact us.
The first communication received regarding the faulty meter was on the 22nd of February.
We tried all possible options to troubleshoot the meter telephonically with no success, it was then determined that a call-out request was needed for a technician to fix the meter, and the agent that spoke to you on the 22nd of February advised that this would come at an extra cost as your meter is 3 years out of warranty and you declined. We continued trying to resolve the issue telephonically, however, the valve still didn't open.
On numerous occasions, the agents that you spoke with advised that a technician is needed to fix the meter. After speaking with our Sales Support agent this morning you agreed for the technician to be sent, all arrangements have been made and the technician will be in contact with you to schedule a time for the repair.
For any further assistance please do not hesitate to contact us.
Citiq Prepaid's reply24 Feb 2024, 13:21
Official
Good afternoon Yougini,
The first communication received regarding the faulty meter was on the 22nd of February.
We tried all possible options to troubleshoot the meter telephonically with no success, it was then determined that a call-out request was needed for a technician to fix the meter, and the agent that spoke to you on the 22nd of February advised that this would come at an extra cost as your meter is 3 years out of warranty and you declined. We continued trying to resolve the issue telephonically, however, the valve still didn't open.
On numerous occasions, the agents that you spoke with advised that a technician is needed to fix the meter. After speaking with our Sales Support agent this morning you agreed for the technician to be sent, all arrangements have been made and the technician will be in contact with you to schedule a time for the repair.
For any further assistance please do not hesitate to contact us.
The first communication received regarding the faulty meter was on the 22nd of February.
We tried all possible options to troubleshoot the meter telephonically with no success, it was then determined that a call-out request was needed for a technician to fix the meter, and the agent that spoke to you on the 22nd of February advised that this would come at an extra cost as your meter is 3 years out of warranty and you declined. We continued trying to resolve the issue telephonically, however, the valve still didn't open.
On numerous occasions, the agents that you spoke with advised that a technician is needed to fix the meter. After speaking with our Sales Support agent this morning you agreed for the technician to be sent, all arrangements have been made and the technician will be in contact with you to schedule a time for the repair.
For any further assistance please do not hesitate to contact us.