PB
Phumla B
1 reviews | Active since Oct 2024
27 Apr 2025, 13:49
Citiq is a bad service company
I have to report Citiq prepaid everytime here on hellopeter to get the service I need yet I don't get assisted still the app we have as landlords the clear tamper codes we told of don't work until you have to ask them yet it's still a mission to get the help still at that time you have tenants relying on you as well as you being a landlord relying on them but with such service it's difficult
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Citiq Prepaid's replyOfficial
29 Apr 2025, 10:55 Good day, Phumla
We apologize for any inconvenience we may have caused, or rather, a lack of thorough explanation.
We truly appreciate you taking our call earlier, and as elaborated on our call, the overdraft facility on our Clou meters has to be recovered in full when it reaches -10 through an electricity token being loaded on the Clou meter before it can be in operation again. Please follow the guidelines that we have advised you of, and we will certainly follow up with you, considering that you are currently not at the property. We appreciate your patience and understanding.
Kind Regards
Citiq Prepaid Team
We apologize for any inconvenience we may have caused, or rather, a lack of thorough explanation.
We truly appreciate you taking our call earlier, and as elaborated on our call, the overdraft facility on our Clou meters has to be recovered in full when it reaches -10 through an electricity token being loaded on the Clou meter before it can be in operation again. Please follow the guidelines that we have advised you of, and we will certainly follow up with you, considering that you are currently not at the property. We appreciate your patience and understanding.
Kind Regards
Citiq Prepaid Team
Citiq Prepaid's reply29 Apr 2025, 10:55
Official
Good day, Phumla
We apologize for any inconvenience we may have caused, or rather, a lack of thorough explanation.
We truly appreciate you taking our call earlier, and as elaborated on our call, the overdraft facility on our Clou meters has to be recovered in full when it reaches -10 through an electricity token being loaded on the Clou meter before it can be in operation again. Please follow the guidelines that we have advised you of, and we will certainly follow up with you, considering that you are currently not at the property. We appreciate your patience and understanding.
Kind Regards
Citiq Prepaid Team
We apologize for any inconvenience we may have caused, or rather, a lack of thorough explanation.
We truly appreciate you taking our call earlier, and as elaborated on our call, the overdraft facility on our Clou meters has to be recovered in full when it reaches -10 through an electricity token being loaded on the Clou meter before it can be in operation again. Please follow the guidelines that we have advised you of, and we will certainly follow up with you, considering that you are currently not at the property. We appreciate your patience and understanding.
Kind Regards
Citiq Prepaid Team