CM
Corrine M
1 reviews | Active since Dec 2017
12 Jun 2025, 17:53
CITIQ *****ING 50% value of ALL prepaid electricity tokens purchased!!!
THIS COMPANY IS A ****!!!! Long after the R200 surcharge fee has been taken out of my prepaid tokens, Citiq has been *****ing 50% value of ALL purchases i have made to top up my electricity. Someone needs to contact me ASAP before i take this matter to the Ombudsman for daylight *******! & please don't use your flimsy excuse that you have used for everyone else who has complained on this platform ( "Sorry your number supp**** was unreachable")..Clearly you are ****s as well. This is horrible service & I expect to be reimbursed my every cent that you have taken from me.
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Citiq Prepaid's replyOfficial
13 Jun 2025, 13:52Good day, Corrine.
Thank you for taking our call earlier, and we are happy that we were able to iron out a few of your concerns in relation to the deduction set against your meter.
As advised on the call, we have sent you an email as you've requested explaining what this is and how it's of no benefit to Citiq Prepaid. Please escalate to the property owner for any further concerns.
Kindly let us know if further assistance is required from us.
Kind Regards,
Citiq Prepaid Team
Thank you for taking our call earlier, and we are happy that we were able to iron out a few of your concerns in relation to the deduction set against your meter.
As advised on the call, we have sent you an email as you've requested explaining what this is and how it's of no benefit to Citiq Prepaid. Please escalate to the property owner for any further concerns.
Kindly let us know if further assistance is required from us.
Kind Regards,
Citiq Prepaid Team
Citiq Prepaid's reply13 Jun 2025, 13:52
Official
Good day, Corrine.
Thank you for taking our call earlier, and we are happy that we were able to iron out a few of your concerns in relation to the deduction set against your meter.
As advised on the call, we have sent you an email as you've requested explaining what this is and how it's of no benefit to Citiq Prepaid. Please escalate to the property owner for any further concerns.
Kindly let us know if further assistance is required from us.
Kind Regards,
Citiq Prepaid Team
Thank you for taking our call earlier, and we are happy that we were able to iron out a few of your concerns in relation to the deduction set against your meter.
As advised on the call, we have sent you an email as you've requested explaining what this is and how it's of no benefit to Citiq Prepaid. Please escalate to the property owner for any further concerns.
Kindly let us know if further assistance is required from us.
Kind Regards,
Citiq Prepaid Team