NC
N C
1 reviews | Active since Jan 2013
23 Jul 2025, 00:48
Citiq - get your house in order!
My Meter No: *** has yet to have the: (1) The banking details updated (2) The prepaid elec tariff adjusted to the next rate of R 3.28
even after sending ALL documentation to both help & registration of Citiq! Phone calls are met with, I don't know how to do that or it needs to be emailed in etc. (whihc has been done 5 times now)
This is not on from a company doing revenue collection and having this 'dropout' mentality and attitude in correctin SIMPLE issues!
Helpful (0)
Replies (2)0
Replies (2)
Citiq Prepaid's replyOfficial
23 Jul 2025, 09:04Good day,
We’d like to start by sincerely apologizing for the inconvenience and frustration you experienced.
We’re happy to confirm that the issues with your meter (No: ***), including the banking details and tariff update, have now been resolved.
We also appreciate you taking our call and allowing us to resolve the matter. Your feedback has been noted and shared with the relevant teams to help improve our service going forward.
If you need any further assistance, please don’t hesitate to reach out.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
The Citiq Prepaid Team
The Citiq Prepaid Team
Citiq Prepaid's reply23 Jul 2025, 09:04
Official
Good day,
We’d like to start by sincerely apologizing for the inconvenience and frustration you experienced.
We’re happy to confirm that the issues with your meter (No: ***), including the banking details and tariff update, have now been resolved.
We also appreciate you taking our call and allowing us to resolve the matter. Your feedback has been noted and shared with the relevant teams to help improve our service going forward.
If you need any further assistance, please don’t hesitate to reach out.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
The Citiq Prepaid Team
The Citiq Prepaid Team
Citiq Prepaid's replyOfficial
30 Jul 2025, 13:32Dear N Chan,
Thank you for your follow up comment. We completely agree with your statement and apologise that you had to resort to a public forum, such as this, to get your complaint resolved. We are continuously working on improving our service offering and the quality of our communication, so that you never have to experience this kind of delay again.
Your feedback is valuable to us and if you need any further assistance or support please reach out to us immediately.
Warm Regards
Citiq Managment Team
Thank you for your follow up comment. We completely agree with your statement and apologise that you had to resort to a public forum, such as this, to get your complaint resolved. We are continuously working on improving our service offering and the quality of our communication, so that you never have to experience this kind of delay again.
Your feedback is valuable to us and if you need any further assistance or support please reach out to us immediately.
Warm Regards
Citiq Managment Team
Citiq Prepaid's reply30 Jul 2025, 13:32
Official
Dear N Chan,
Thank you for your follow up comment. We completely agree with your statement and apologise that you had to resort to a public forum, such as this, to get your complaint resolved. We are continuously working on improving our service offering and the quality of our communication, so that you never have to experience this kind of delay again.
Your feedback is valuable to us and if you need any further assistance or support please reach out to us immediately.
Warm Regards
Citiq Managment Team
Thank you for your follow up comment. We completely agree with your statement and apologise that you had to resort to a public forum, such as this, to get your complaint resolved. We are continuously working on improving our service offering and the quality of our communication, so that you never have to experience this kind of delay again.
Your feedback is valuable to us and if you need any further assistance or support please reach out to us immediately.
Warm Regards
Citiq Managment Team