1 reviews | Active since Apr 2012
Citiq Customer Service Sucks
Constant problem with the same replacement water meters - supervisor promises to call back and doesn't bother. Old water meters work for years without any problem. Every time Citiq tchnicians replace my water meters there are constant problems with the same replaced meters.. Citiq are only interested in replacing the meters and charging for new meters.
Dear Pat,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for any frustration caused you.
As per our discussions with you, we are taking the necessary steps to arrange a site visit from the manufacturer's technicians to assess the specific meter in questions. We fully understand your concerns and will work with you closely to determine the root cause and a long-term fix to the problem. We will remain in very close contact with you while we resolve this matter.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Dear Pat,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for any frustration caused you.
As per our discussions with you, we are taking the necessary steps to arrange a site visit from the manufacturer's technicians to assess the specific meter in questions. We fully understand your concerns and will work with you closely to determine the root cause and a long-term fix to the problem. We will remain in very close contact with you while we resolve this matter.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management