1 reviews | Active since Oct 2017
Citiq critique!
I purchased prepaid and received no token. I contacted Citiq yesterday and the gentleman said he would generate the token... It has been twp days and I still have no token. Today I contacted them again, I was assured that this matter would be escalated as priority and that the lady would get back to me. Well it is 21:42 and I am still waiting... Oh yes, now I have run out of power! All because the supplier I bought through, Speedpay, is no longer a provider to Citiq... Thank you for informing me! If Speedpay is no longer a provider of Citiq, how was it then possible to purchase prepaid electricity using the Speedpay facility? Please come and fetch your meter OUT of my home. I will not make use of an ************* provider that has NO sense of ownership or responsibility towards their client. Because I now due to lack of regard need to find another prepaid provider insist on a full refund of the unit that will be paid to the new provider. And know that the consumer act will be informed of your shocking services!
We’re sorry to hear that you’ve had trouble receiving your token and that you didn't receive assistance immediately. As you have been correctly told, we are no longer using Speedpay as a provider. We have been communicating this over the last two months but it would appear that the message did not reach you.
We are currently in a temporary transition phase where we generate tokens with the information provided by Speedpay, so that is how it was possible to assist you with a token. This arrangement will come to an end in due course too.
As per our communications with you today we have sent you your token number. In future, you can buy tokens via our website using Ozow Instant EFT or Credit Card or find other purchasing options here: http://bit.ly/cptokens.
We truly apologise for the inconvenience this has caused you and would like to thank you for your feedback, which we will use to improve our service levels.
We’re sorry to hear that you’ve had trouble receiving your token and that you didn't receive assistance immediately. As you have been correctly told, we are no longer using Speedpay as a provider. We have been communicating this over the last two months but it would appear that the message did not reach you.
We are currently in a temporary transition phase where we generate tokens with the information provided by Speedpay, so that is how it was possible to assist you with a token. This arrangement will come to an end in due course too.
As per our communications with you today we have sent you your token number. In future, you can buy tokens via our website using Ozow Instant EFT or Credit Card or find other purchasing options here: http://bit.ly/cptokens.
We truly apologise for the inconvenience this has caused you and would like to thank you for your feedback, which we will use to improve our service levels.