1 reviews | Active since Aug 2018
Citiq contradictory info
Good day
We were informed that once we purchased the prepaid meters, there would be no charge for installation by Citiq. Once purchased, we were sent an email to say that we must get an electrician to install the meters. Kimera Devaraj <***> Tue 2021/06/15 17:33 Good Day Basil,
Thank you for your response.
Please note that Citiq Prepaid does not do the installation.
Kind Regards, Kimera But his previous email states : Good Day, Thank you for contacting Citiq Prepaid. Please be advised that for us to register your meter/s we will need the following documents completed and returned to us: Registration Form Copy of the Eskom/ Municipality Account [ Electricity/Water] Confirmation of banking details ID copy
Please note that we do not charge for installation.
For any questions/ queries please contact our call centre on ***.
Kind Regards
We apologise that this was miscommunicated. Citiq Prepaid does not install the meter and therefore do not charge for this service as we do not offer it. We also do not charge to activate your meter onto our system, nor do we charge monthly connection fees. We have always communicated that a Citiq Prepaid sub-meter would need to be installed by a qualified electrician or plumber.
Thank you.
We apologise that this was miscommunicated. Citiq Prepaid does not install the meter and therefore do not charge for this service as we do not offer it. We also do not charge to activate your meter onto our system, nor do we charge monthly connection fees. We have always communicated that a Citiq Prepaid sub-meter would need to be installed by a qualified electrician or plumber.
Thank you.