JP
Jaco P
1 reviews | Active since Mar 2020
24 May 2025, 17:25
Citiq can only make empty promises!
I am on Citiq prepaid but after a whole day and it is getting dark now on the farm they still have not resolve this issue: I was trying since this morning to load a R1000.00 on the prepaid meter but it will not accept the the code and and Citiq keep promising the problem will be resolved....this is not what I expect from such an important service provider not at all!!
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Citiq Prepaid's replyOfficial
26 May 2025, 09:13Good day Jaco,
We would like to apologize for any inconvenience that has been caused to you, we appreciate that you were able to take our call and confirm that the matter has been resolved.
Once again, we appreciate the feedback and will certainly follow internal escalation processes to better our service.
Please feel free to reach out if further assistance is required.
Kind Regards,
Citiq Prepaid Team
We would like to apologize for any inconvenience that has been caused to you, we appreciate that you were able to take our call and confirm that the matter has been resolved.
Once again, we appreciate the feedback and will certainly follow internal escalation processes to better our service.
Please feel free to reach out if further assistance is required.
Kind Regards,
Citiq Prepaid Team
Citiq Prepaid's reply26 May 2025, 09:13
Official
Good day Jaco,
We would like to apologize for any inconvenience that has been caused to you, we appreciate that you were able to take our call and confirm that the matter has been resolved.
Once again, we appreciate the feedback and will certainly follow internal escalation processes to better our service.
Please feel free to reach out if further assistance is required.
Kind Regards,
Citiq Prepaid Team
We would like to apologize for any inconvenience that has been caused to you, we appreciate that you were able to take our call and confirm that the matter has been resolved.
Once again, we appreciate the feedback and will certainly follow internal escalation processes to better our service.
Please feel free to reach out if further assistance is required.
Kind Regards,
Citiq Prepaid Team