RP
Raelene P
1 reviews | Active since Oct 2013
23 Jan 2026, 09:25
Citiq blocked my meters without proof of ******* connections !
Some clever person at Citiq decided I had an ******* connection without any proof whatsoever !! He summarily blocked 2 electricity meters preventing my tenants from buying electricity vouchers !! All because I couldn't answer his questions about where the municipality's meter is. Do I work for the municipality to know these things ? It is a business complex !! Do not, trust them : they give very bad service !!
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Citiq Prepaid's replyOfficial
23 Jan 2026, 13:24Dear Raelene,
We are so sorry to hear about the level of distress and frustration this matter has caused you. This is simply not the kind of service we are renowned for.
As per our discussions with you, we are investigating the points of failure that created this situation. We can also confirm that the meters in question was restored to normal service yesterday 22 January 2026. We are committed towards finding the root cause of the situation and to remedy the matter permanently. Appropriate internal actions will be be taken to ensure the situation is thoroughly addressed.
We thank you for your patience and understanding and regret the massive inconvenience to you and your tenants. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the level of distress and frustration this matter has caused you. This is simply not the kind of service we are renowned for.
As per our discussions with you, we are investigating the points of failure that created this situation. We can also confirm that the meters in question was restored to normal service yesterday 22 January 2026. We are committed towards finding the root cause of the situation and to remedy the matter permanently. Appropriate internal actions will be be taken to ensure the situation is thoroughly addressed.
We thank you for your patience and understanding and regret the massive inconvenience to you and your tenants. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Citiq Prepaid's reply23 Jan 2026, 13:24
Official
Dear Raelene,
We are so sorry to hear about the level of distress and frustration this matter has caused you. This is simply not the kind of service we are renowned for.
As per our discussions with you, we are investigating the points of failure that created this situation. We can also confirm that the meters in question was restored to normal service yesterday 22 January 2026. We are committed towards finding the root cause of the situation and to remedy the matter permanently. Appropriate internal actions will be be taken to ensure the situation is thoroughly addressed.
We thank you for your patience and understanding and regret the massive inconvenience to you and your tenants. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the level of distress and frustration this matter has caused you. This is simply not the kind of service we are renowned for.
As per our discussions with you, we are investigating the points of failure that created this situation. We can also confirm that the meters in question was restored to normal service yesterday 22 January 2026. We are committed towards finding the root cause of the situation and to remedy the matter permanently. Appropriate internal actions will be be taken to ensure the situation is thoroughly addressed.
We thank you for your patience and understanding and regret the massive inconvenience to you and your tenants. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management