Citiq bad service

I paid money into the Fnb bank account buying electricity units however I happen to email the proof to their support department of wich it was the wrong department. Today's later I corrected the email and forwarded to the right sales department , still no response...Today on womans day I had to call their call centre to find out why is my matter delaying ? the rudeness I received it was appalling this lady over the phone she said I must just relax as I have emailed the wrong department and this will be sorted before 12.Mind you as I write this email it is 23:25 still no email with my voucher number I had to buy electricity from the Garage just to have electricity for today....bad service from Citiq