MS
Mario S
1 reviews | Active since Mar 2026
30 Mar 2026, 10:56
Citiq after service
Probably the worst after service you will get, easy to register your new meter and that is where it ends. if you like to struggle. . . . go with them
Helpful (0)
Replies (3)0
Replies (3)
Citiq Prepaid's replyOfficial
30 Mar 2026, 13:52Dear Mario,
We are so sorry to hear about the frustration this matter has caused you.
As per our discussions with you, we have received your request and the changes are scheduled to take place on the 1st of April. As an additional security measure to keep our property owners safe, and ensure the right payments are made at the right time, changes to banking detail are blocked at the end of the month.
We apologise for the inconvenience this may have caused you .
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the frustration this matter has caused you.
As per our discussions with you, we have received your request and the changes are scheduled to take place on the 1st of April. As an additional security measure to keep our property owners safe, and ensure the right payments are made at the right time, changes to banking detail are blocked at the end of the month.
We apologise for the inconvenience this may have caused you .
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Citiq Prepaid's reply30 Mar 2026, 13:52
Official
Dear Mario,
We are so sorry to hear about the frustration this matter has caused you.
As per our discussions with you, we have received your request and the changes are scheduled to take place on the 1st of April. As an additional security measure to keep our property owners safe, and ensure the right payments are made at the right time, changes to banking detail are blocked at the end of the month.
We apologise for the inconvenience this may have caused you .
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the frustration this matter has caused you.
As per our discussions with you, we have received your request and the changes are scheduled to take place on the 1st of April. As an additional security measure to keep our property owners safe, and ensure the right payments are made at the right time, changes to banking detail are blocked at the end of the month.
We apologise for the inconvenience this may have caused you .
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
MS
Mario S's updateReviewer Update
30 Mar 2026, 14:13What do you mean as per our discussion. . . . you did not discuss anything with me , nor did you mention that anything is scheduled to be done. my request was made on 18 March and still waiting to hear from Mpumelelo Mcega. Even Keegen Dawson who promised me that he will get back to me and resolve the issue asap never got back to me. . . . . . This would have been done in time and with no frustration if your staff did their job as they are supposed to. Up till now not one lousy phone call or email from Citiq, only a ridicules reply on hello peter to make yourself look better. Pathetic to say the least !
MS
Mario S's update30 Mar 2026, 14:13
Reviewer Update
What do you mean as per our discussion. . . . you did not discuss anything with me , nor did you mention that anything is scheduled to be done. my request was made on 18 March and still waiting to hear from Mpumelelo Mcega. Even Keegen Dawson who promised me that he will get back to me and resolve the issue asap never got back to me. . . . . . This would have been done in time and with no frustration if your staff did their job as they are supposed to. Up till now not one lousy phone call or email from Citiq, only a ridicules reply on hello peter to make yourself look better. Pathetic to say the least !
Citiq Prepaid's replyOfficial
30 Mar 2026, 15:26Dear Mario,
Thank you again for your feedback.
We can confirm that we have engaged with you telephonically about the matter. We sincerely apologies for any misunderstandings or frustrations.
Please reach out to us again if you need any further assistance or support.
Warm Regards
Citiq
Thank you again for your feedback.
We can confirm that we have engaged with you telephonically about the matter. We sincerely apologies for any misunderstandings or frustrations.
Please reach out to us again if you need any further assistance or support.
Warm Regards
Citiq
Citiq Prepaid's reply30 Mar 2026, 15:26
Official
Dear Mario,
Thank you again for your feedback.
We can confirm that we have engaged with you telephonically about the matter. We sincerely apologies for any misunderstandings or frustrations.
Please reach out to us again if you need any further assistance or support.
Warm Regards
Citiq
Thank you again for your feedback.
We can confirm that we have engaged with you telephonically about the matter. We sincerely apologies for any misunderstandings or frustrations.
Please reach out to us again if you need any further assistance or support.
Warm Regards
Citiq