Citiq *********** 😢😥😥😠

I have been trying to contact citiq for meter recoding, only automated machine, option 1 & 2 gives same response that 3 tokens will be be send . Bought electricity received only 1 token (20 digits), their WhatsApp number pathetic, not assisting, it's only 1 automated response, when I send message that I only got 1 token, no response. How do we get assistance in this situation. I see some people gave high ratings on their reviews, their meters are being upgraded, which contact details do we need to contact them so that our meters can be upgraded.

The worst thing is that around my area Pretoria we don't have their offices, tenants electricity soon running out, as a land lady I have to account for all this, yet Citiq is not helpful. Kindly assist