JC
Johan C
1 reviews | Active since Nov 2019
09 Feb 2026, 23:13
Can’t buy tokens as an owner
There is no place to buy electricity tokens on the website or app as the owner of a property. It used to be under meters, choose a meter and buy a token. Nowhere to be found now. I chatted to an agent who promised they would look into it but never got back to me. O well R3000 pm of electricity now being bought from banking apps. I can’t support Citiq anymore.
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Citiq Prepaid's replyOfficial
10 Feb 2026, 14:29Dear Johan,
We are so sorry to hear about the level of distress and frustration this matter has caused you.
As per our discussions with you, we have been able to guide you through the process of purchasing your tokens on your owner login through our Citiq Prepaid website. We are terribly sorry for the confusion that may have been caused with the process of buying tokens as the owner of the property, and for the lack up feedback from the agent in question. This matter will be dealt with accordingly.
We thank you for your patience and understanding and regret the inconvenience to you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the level of distress and frustration this matter has caused you.
As per our discussions with you, we have been able to guide you through the process of purchasing your tokens on your owner login through our Citiq Prepaid website. We are terribly sorry for the confusion that may have been caused with the process of buying tokens as the owner of the property, and for the lack up feedback from the agent in question. This matter will be dealt with accordingly.
We thank you for your patience and understanding and regret the inconvenience to you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Citiq Prepaid's reply10 Feb 2026, 14:29
Official
Dear Johan,
We are so sorry to hear about the level of distress and frustration this matter has caused you.
As per our discussions with you, we have been able to guide you through the process of purchasing your tokens on your owner login through our Citiq Prepaid website. We are terribly sorry for the confusion that may have been caused with the process of buying tokens as the owner of the property, and for the lack up feedback from the agent in question. This matter will be dealt with accordingly.
We thank you for your patience and understanding and regret the inconvenience to you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about the level of distress and frustration this matter has caused you.
As per our discussions with you, we have been able to guide you through the process of purchasing your tokens on your owner login through our Citiq Prepaid website. We are terribly sorry for the confusion that may have been caused with the process of buying tokens as the owner of the property, and for the lack up feedback from the agent in question. This matter will be dealt with accordingly.
We thank you for your patience and understanding and regret the inconvenience to you. We would like to reassure you of our determination to provide you with the best possible service.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management