1 reviews | Active since Jan 2025
Blocked Profile
Honestly am tired at this point my profile has been blocked I sent documents on WhatsApp didn’t get response I called to ask if they did receive my documents and they said yes they have escalated them to the supervisor. 2 weeks later profile still blocked I sent an email and called they said they were waiting for my documents I was so surprised because I had confirmed with them when I sent it, the representative on the phone said they will escalate the matter to the supervisor after two days they responded to my email saying they want a constitutional letter of the property of which I sent it and called to confirm that they received it and they indeed confirmed and said they will give me a feedback via emails of which I did an follow up on email after five days with no response it’s been two weeks now still no response.
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the terrible experience you had with activating your profile with us.
While the sign-up process is designed to protect our valued customers and ensure smooth operation in managing your prepaid needs, it certainly should not take so long to give you feedback.
We have investigated the matter fully and concluded where we failed. Relevant corrective action is being taken to rectify the process going forward.
As per our conversations with you, we are delighted to confirm that your profile has been fully activated, and you are able to proceed with using our prepaid services without further delay.
If you need any further assistance or guidance please don’t hesitate to contact us immediately.
Warm Regards,
Citiq Management Team
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the terrible experience you had with activating your profile with us.
While the sign-up process is designed to protect our valued customers and ensure smooth operation in managing your prepaid needs, it certainly should not take so long to give you feedback.
We have investigated the matter fully and concluded where we failed. Relevant corrective action is being taken to rectify the process going forward.
As per our conversations with you, we are delighted to confirm that your profile has been fully activated, and you are able to proceed with using our prepaid services without further delay.
If you need any further assistance or guidance please don’t hesitate to contact us immediately.
Warm Regards,
Citiq Management Team