JC
Jabu C
1 reviews | Active since Nov 2019
23 Jun 2022, 09:10
better pray their meters work after purchasing. They are refusing to replace thair faulty meter
Bought a meter about a month ago and have been battling with this company to get it to be replaced under warranty. You are thrown from pillar to post but get no results. This company is a *****. If you want prepaid, choos another supplier.
Helpful (0)
Replies (3)0
Replies (3)
Citiq Prepaid's replyOfficial
23 Jun 2022, 10:07 Hi Jabu, we are sorry to hear that you had this experience. We will be in contact with you to see how we can assist in resolving your issue.
Citiq Prepaid's reply23 Jun 2022, 10:07
Official
Hi Jabu, we are sorry to hear that you had this experience. We will be in contact with you to see how we can assist in resolving your issue.
JC
Jabu C's updateReviewer Update
24 Jun 2022, 12:30Florence came to the rescue and managed to get the ball rolling. Many thanks to her and Donald who assisted to get a new unit which the electrician installed, tested and so far everything is 100% fine. I really do appreciate the quick responce and would like to thank the team. May I suggest the technical team ( I won't mention the culprits' name who made me register this public complaint in the first place) be put through a customer service training as they really suck and might cause business loss. Many thanks to Florence and Donald, keep it up !!!
JC
Jabu C's update24 Jun 2022, 12:30
Reviewer Update
Florence came to the rescue and managed to get the ball rolling. Many thanks to her and Donald who assisted to get a new unit which the electrician installed, tested and so far everything is 100% fine. I really do appreciate the quick responce and would like to thank the team. May I suggest the technical team ( I won't mention the culprits' name who made me register this public complaint in the first place) be put through a customer service training as they really suck and might cause business loss. Many thanks to Florence and Donald, keep it up !!!
Citiq Prepaid's replyOfficial
27 Jun 2022, 08:29Hi Jabu, we are glad that you received the service you needed. Please let us know how we can make your experience with Citiq Prepaid even better.
Citiq Prepaid's reply27 Jun 2022, 08:29
Official
Hi Jabu, we are glad that you received the service you needed. Please let us know how we can make your experience with Citiq Prepaid even better.