KS
Karabelo S
1 reviews | Active since Apr 2022
03 Mar 2026, 18:22
Bad service *******s
Hello these people are *****ulent they installed prepaid boxes my mom and promised to send money for those units monthly which since December they have not honored their promise and when we call them they keep saying they will send it and now they installed 5 boxes suddenly now their system shows only two how? After months
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Replies (3)
Citiq Prepaid's replyOfficial
04 Mar 2026, 15:04Dear Karabelo,
We are so sorry to hear about your distress and frustration this matter has caused you.
As per our discussions with you, we have been able to establish that not all the meters on your property are from Citiq, and that you will address the other meter issues with the relevant supplier. We have also confirmed that we are sharing the monthly building statements with you, for the two Citiq meters, to show what amounts are being paid to you on a monthly basis. Please also note that Citiq does not do any installations of meters ourselves. Citiq does not employ any electrical installers anywhere in South Africa, and the installation of meters is entirely the responsibility of the property owner. We always recommend that an approved electrical installer is used when installing your meters.
We thank you for your patience and understanding and were so sorry to hear about the inconvenience you experienced. We would like to reassure you of our determination to provide you with the best possible service, related to matters within our control.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about your distress and frustration this matter has caused you.
As per our discussions with you, we have been able to establish that not all the meters on your property are from Citiq, and that you will address the other meter issues with the relevant supplier. We have also confirmed that we are sharing the monthly building statements with you, for the two Citiq meters, to show what amounts are being paid to you on a monthly basis. Please also note that Citiq does not do any installations of meters ourselves. Citiq does not employ any electrical installers anywhere in South Africa, and the installation of meters is entirely the responsibility of the property owner. We always recommend that an approved electrical installer is used when installing your meters.
We thank you for your patience and understanding and were so sorry to hear about the inconvenience you experienced. We would like to reassure you of our determination to provide you with the best possible service, related to matters within our control.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Citiq Prepaid's reply04 Mar 2026, 15:04
Official
Dear Karabelo,
We are so sorry to hear about your distress and frustration this matter has caused you.
As per our discussions with you, we have been able to establish that not all the meters on your property are from Citiq, and that you will address the other meter issues with the relevant supplier. We have also confirmed that we are sharing the monthly building statements with you, for the two Citiq meters, to show what amounts are being paid to you on a monthly basis. Please also note that Citiq does not do any installations of meters ourselves. Citiq does not employ any electrical installers anywhere in South Africa, and the installation of meters is entirely the responsibility of the property owner. We always recommend that an approved electrical installer is used when installing your meters.
We thank you for your patience and understanding and were so sorry to hear about the inconvenience you experienced. We would like to reassure you of our determination to provide you with the best possible service, related to matters within our control.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
We are so sorry to hear about your distress and frustration this matter has caused you.
As per our discussions with you, we have been able to establish that not all the meters on your property are from Citiq, and that you will address the other meter issues with the relevant supplier. We have also confirmed that we are sharing the monthly building statements with you, for the two Citiq meters, to show what amounts are being paid to you on a monthly basis. Please also note that Citiq does not do any installations of meters ourselves. Citiq does not employ any electrical installers anywhere in South Africa, and the installation of meters is entirely the responsibility of the property owner. We always recommend that an approved electrical installer is used when installing your meters.
We thank you for your patience and understanding and were so sorry to hear about the inconvenience you experienced. We would like to reassure you of our determination to provide you with the best possible service, related to matters within our control.
If you need any other assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
KS
Karabelo S's updateReviewer Update
04 Mar 2026, 19:34I received a call from the company but its still not resolved as payment of two months hasn't been received
KS
Karabelo S's update04 Mar 2026, 19:34
Reviewer Update
I received a call from the company but its still not resolved as payment of two months hasn't been received
Citiq Prepaid's replyOfficial
05 Mar 2026, 09:12Dear Karabelo,
We are sorry to hear this feedback. We have shared all the proof of payments and building statements for your review. Once you have had the opportunity to review these documents, at a time that is convenient for you, please reach out to our call centre or WhatsApp chat team.
Warm Regards
Citiq Management
We are sorry to hear this feedback. We have shared all the proof of payments and building statements for your review. Once you have had the opportunity to review these documents, at a time that is convenient for you, please reach out to our call centre or WhatsApp chat team.
Warm Regards
Citiq Management
Citiq Prepaid's reply05 Mar 2026, 09:12
Official
Dear Karabelo,
We are sorry to hear this feedback. We have shared all the proof of payments and building statements for your review. Once you have had the opportunity to review these documents, at a time that is convenient for you, please reach out to our call centre or WhatsApp chat team.
Warm Regards
Citiq Management
We are sorry to hear this feedback. We have shared all the proof of payments and building statements for your review. Once you have had the opportunity to review these documents, at a time that is convenient for you, please reach out to our call centre or WhatsApp chat team.
Warm Regards
Citiq Management