PB
Phumla B
1 reviews | Active since Oct 2024
30 Jul 2025, 08:24
Bad service
Citiq will do the same issue month to month as they do not value their customer on a daily basis u need to keep on asking for assistance and they never help no matter the situation when u report them or escalate here on hellopeter they then start wanting to assist when they dont assist at anytime or any day their service is really poor I regret getting the meter i sent text on all forms of their socials no responses they will ask you one question each day
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Replies (1)
Citiq Prepaid's replyOfficial
30 Jul 2025, 16:02Dear Phumla,
We sincerely apologise for the poor service you have recently experienced with Citiq. We take great pride in providing exceptional support to all our customers and receiving such feedback from a valued customer is not what we want to be known for.
We have been in direct contact with you about the meter you are having issues with and as per our conversations it would appear that the meter is in a minus balance state. This means that the meter is unable to vend electricity as there are no positive balance credits available. This happens on this specific type of meter as a value-added function to allow the user sufficient time to purchase more tokens, while keeping the electricity on.
In order to remedy this situation, the tenant needs to purchase electricity tokens from our Citiq Tenant app, or any of our trusted retail partners. When making the purchase the tenant needs to purchase enough tokens to replenish the negative balance but also to start vending electricity under normal operations.
We trust that we have been able to resolve this matter in a successful manner and that the detailed assistance and education on the management of the meter has been sufficient.
If you need any further support, please don’t hesitate to reach out to our support team.
Warm Regards
Citiq Management Team
***
We sincerely apologise for the poor service you have recently experienced with Citiq. We take great pride in providing exceptional support to all our customers and receiving such feedback from a valued customer is not what we want to be known for.
We have been in direct contact with you about the meter you are having issues with and as per our conversations it would appear that the meter is in a minus balance state. This means that the meter is unable to vend electricity as there are no positive balance credits available. This happens on this specific type of meter as a value-added function to allow the user sufficient time to purchase more tokens, while keeping the electricity on.
In order to remedy this situation, the tenant needs to purchase electricity tokens from our Citiq Tenant app, or any of our trusted retail partners. When making the purchase the tenant needs to purchase enough tokens to replenish the negative balance but also to start vending electricity under normal operations.
We trust that we have been able to resolve this matter in a successful manner and that the detailed assistance and education on the management of the meter has been sufficient.
If you need any further support, please don’t hesitate to reach out to our support team.
Warm Regards
Citiq Management Team
***
Citiq Prepaid's reply30 Jul 2025, 16:02
Official
Dear Phumla,
We sincerely apologise for the poor service you have recently experienced with Citiq. We take great pride in providing exceptional support to all our customers and receiving such feedback from a valued customer is not what we want to be known for.
We have been in direct contact with you about the meter you are having issues with and as per our conversations it would appear that the meter is in a minus balance state. This means that the meter is unable to vend electricity as there are no positive balance credits available. This happens on this specific type of meter as a value-added function to allow the user sufficient time to purchase more tokens, while keeping the electricity on.
In order to remedy this situation, the tenant needs to purchase electricity tokens from our Citiq Tenant app, or any of our trusted retail partners. When making the purchase the tenant needs to purchase enough tokens to replenish the negative balance but also to start vending electricity under normal operations.
We trust that we have been able to resolve this matter in a successful manner and that the detailed assistance and education on the management of the meter has been sufficient.
If you need any further support, please don’t hesitate to reach out to our support team.
Warm Regards
Citiq Management Team
***
We sincerely apologise for the poor service you have recently experienced with Citiq. We take great pride in providing exceptional support to all our customers and receiving such feedback from a valued customer is not what we want to be known for.
We have been in direct contact with you about the meter you are having issues with and as per our conversations it would appear that the meter is in a minus balance state. This means that the meter is unable to vend electricity as there are no positive balance credits available. This happens on this specific type of meter as a value-added function to allow the user sufficient time to purchase more tokens, while keeping the electricity on.
In order to remedy this situation, the tenant needs to purchase electricity tokens from our Citiq Tenant app, or any of our trusted retail partners. When making the purchase the tenant needs to purchase enough tokens to replenish the negative balance but also to start vending electricity under normal operations.
We trust that we have been able to resolve this matter in a successful manner and that the detailed assistance and education on the management of the meter has been sufficient.
If you need any further support, please don’t hesitate to reach out to our support team.
Warm Regards
Citiq Management Team
***