Bad Service

I moved in to a new place, and already I have spend 800 of electricity, I work from 7 until 7, electricity I'm only using for plugs and Fridge, I cook with gas stove and there is Solar for shower, I called the call centre with no help, I whattapp the number I'm being told I must wait the agent will attend me ASAP, this is useless very useless, on the 15.10 I loaded 100 token and that was around 20:00 today I work up with no electricity. I need answers I need to know if the box is foulty or by the look of things this is not normal and I don't what must a person do to get help, I phone, I being put on hold, I whattsapp still no one is giving me answer, I very angry