Bad service

On the 26 of May 2026 I called the citiq customer help line to be given access to the owners app and spoke to an agent and he asked for my meter number which is *** he advised that my email is not registered on the system as an owner and the person who registered the meters must my email address as an owner, by that time it was late to call the chairlady so he advised me that he will contact her tomorrow and do the verification with her then he will call back to complete the process, well even now the agent has never called, so Friday the 22nd of August this month I made a call to do the follow up, before I made the call I made a contact with citiq via WhatsApp chat and I spoke with a lady by the name of Dineo and I explained my situation she told a whole lot of things of which where not even relevant to my query, she stated that she will require my title deed, my ID copy and the previous owners ID copy in order to for me to be able to have logins for the citiq owners app, she requested a bank statement and sent me a change of ownership forms to fill, I mean what m I changing I just want access for meter in citiq owners app, I neglected the conversation as I was not going anywhere that's when I called and spoke to a lady by the name of Ziyanda of which she was informative and also said the same thing as the previous agent who promised to call but never called she even suggested I link up the chairlady on the call so that she can make verifications, I tried doing so but unfortunately she couldn't answer as I have forgotten that she was attending a meeting then I advised her that I will call back on Monday to complete the verification, then on Sunday I received a missed call from citiq and I rep**** to the missed call and spoke to a lady by the name of Lala and I advised her of the missed call and also advised her of my situation at hand she also advised me they need to verify with the chairlady to add as an owner of which I had no problem with that I knew that the chairlady is in church since it's a Sunday rather we call tomorrow then today which is a Monday I called again and I spoke to a gentleman of which I forgot his name but since calls are recorded they will be a to find him so I also advised him of my query then he told me a different story and also said I can only use the tenants app not the owners app, I mean really, Why should I use a tenants app if I'm an owner what is purposes of the owners app if owners can't have access to it and make matters more frustrating is that they are using a premium number and all of my calls that I have made where more than 10 minutes and they are costly, what will it take for me to have access to the app, does the two agents Dineo and the gentleman know their products and services, does citiq take time to have a refresher about their products and services with their agents.. someone please help me I just need login access of my meter on the owners app.. geez