1 reviews | Active since May 2025
Bad Customer Service
Good Morning Sir/ Madam
I hope this communique finds you well and extends my respectful warmest, most cordial greeting.
My name is Bayanda, I am the new owner of 7 Columbia Way, Thembukwezi, Khayelitsha, Cape Town,7784
There are two Citiq Electrical Prepared meters on my Residential Flats units and I would like to change ownership to my name, I have sent you all the supporting documents for your approval. It’s been more than 8 weeks since I have launched my request or query and it hasn’t been resolved nor attended to. Furthermore I have been sending you whatsup message on your Citiq Whatsup Group and nothing gets resolved, What a bad customer service. If your company doesn’t attend to my query, I would like to remove your Prepaid Meters and Get another company who will take the customers seriously,
Regards Bayanda
We would like to extend our sincerest apologies for the time-consuming and frustrating ordeal, we wish it could have been avoided.
We have taken your feedback and appreciate the constructive criticism as discussed on our call.
Please note that your concerns were and are valid, and we appreciate your patience with us. As much as the matter is now resolved, we will continue working tirelessly to better our processes.
Kindly reach out to us for any further assistance required.
Kind Regards,
Citiq Prepaid Team
We would like to extend our sincerest apologies for the time-consuming and frustrating ordeal, we wish it could have been avoided.
We have taken your feedback and appreciate the constructive criticism as discussed on our call.
Please note that your concerns were and are valid, and we appreciate your patience with us. As much as the matter is now resolved, we will continue working tirelessly to better our processes.
Kindly reach out to us for any further assistance required.
Kind Regards,
Citiq Prepaid Team
Thank you so much for your robust intervention, the matter has been resolved. Thank you to Miss Chumani and Miss Florence Mbananga for your quick response to the matter.
Regards
Bayanda
Thank you so much for your robust intervention, the matter has been resolved. Thank you to Miss Chumani and Miss Florence Mbananga for your quick response to the matter.
Regards
Bayanda