PB
Phumla B
1 reviews | Active since Oct 2024
24 Feb 2025, 08:42
Bad customer service
I got an email from the business on the last week of January that I couldn't get monies owed to me as I need to submit documents outstanding to receive the money it's been a month and days of them pulling me from post to pillar with no positive feedback and I'm getting no response instead a rol***** message from the business and they ignore me purposely when I mention getting this escalated they want to assist
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Replies (2)
Citiq Prepaid's replyOfficial
24 Feb 2025, 09:56Good day Phumla and thank you for your review...Kindly mote that we have tried calling you however there is no answer. The reason Mr Dumisani has not received his rebates is due to the outstanding proof of ownership. The Municipal bill that was sent in has a different name to the owner. only once we receive the documents proving ownership, is when we can proceed with the payments. (this is part of our T&Cs)
Citiq Prepaid's reply24 Feb 2025, 09:56
Official
Good day Phumla and thank you for your review...Kindly mote that we have tried calling you however there is no answer. The reason Mr Dumisani has not received his rebates is due to the outstanding proof of ownership. The Municipal bill that was sent in has a different name to the owner. only once we receive the documents proving ownership, is when we can proceed with the payments. (this is part of our T&Cs)
PB
Phumla B's updateReviewer Update
24 Feb 2025, 12:45It was stated the house belongs to Nomsa Gladys Mntambo and was asked to send a Deed and I did send it stating it belongs to the late Nomsa and Dumisani is the son of Nomsa and he hasn't changed the papers to be under him and as well as the bills statements are under Gladys as per whatsapp conversation they required and sent that
PB
Phumla B's update24 Feb 2025, 12:45
Reviewer Update
It was stated the house belongs to Nomsa Gladys Mntambo and was asked to send a Deed and I did send it stating it belongs to the late Nomsa and Dumisani is the son of Nomsa and he hasn't changed the papers to be under him and as well as the bills statements are under Gladys as per whatsapp conversation they required and sent that