1 reviews | Active since Sept 2017
Bad client service
On Friday the 06/10/2017,I bought electricity using my bank app and their meter is not taking the token,I have been calling them to help since then and till now I have not received any help nor feedback, my food is getting spoiled because of this issue, had to go home for the weekend because,I have no electricity and not going to work tomorrow because I am not going to be able to take a bath.
Hi Mahlohonolo
Thank you for contacting Citiq Prepaid. We apologise for any inconveniences caused to you, however our support team have been in touch with you to discuss the correct process that needs to be followed which includes escalating the matter to the managing agent. This will assist you with not carrying the costs of a call out fee charged by the electrician.
Your query has to be handled by the managing agent and we have referred this matter to Wendy who will try to assist. She will be attending to the issue and revert back to us if further information is required.
We trust that the above is in order.
Citiq Prepaid
Hi Mahlohonolo
Thank you for contacting Citiq Prepaid. We apologise for any inconveniences caused to you, however our support team have been in touch with you to discuss the correct process that needs to be followed which includes escalating the matter to the managing agent. This will assist you with not carrying the costs of a call out fee charged by the electrician.
Your query has to be handled by the managing agent and we have referred this matter to Wendy who will try to assist. She will be attending to the issue and revert back to us if further information is required.
We trust that the above is in order.
Citiq Prepaid