1 reviews | Active since Feb 2017
Bad after sales service
<p>They just do not send out a technician to fix the problem on a brand new meter. All three of the eters they supp**** keep closing, and they just dont care to assit by sending out a technician to solve the damn problem. They really dont care. We as loandlords lose revenue and incure additional water expenses because of this. They shold rather shut their doors, with service like this. No manager can assist you, call you back. No technician can come out to site. Really pathetic service. I will never recommend them to anyone.</p>
Dear Moe
I am very sorry that you have received such bad service. We provide ourselves on great service on our Help Desk, and take these type of complaints very seriously. I will be reviewing all the recorded calls today, and will be ensuring that we improve in these areas.
Please note that Citiq Prepaid meters are purchased through electrical wholesalers by independent electricians, who are responsible for the correct installation and commissioning of the meters. Should there be a fault on the meter, the electrician is responsible for removing the meter and swapping it out at the supplier where he purchased it. We will then test it, and replace where necessary.
As an aside, we have experienced an almost zero manufacturing fault rate on the Landis+Gyr meters, and find that most faults are due to installation error.
Our Help Desk can assist with telephonic technical advice, but cannot physically visit the Owners property.
Please could you send me one of your meter numbers and your Electrician's name and cell number, and we will contact him to guide him through some diagnostic tests, and if necessary arrange for the replacement of your meters.
Kind regards
Simon Tippett (Director)
Dear Moe
I am very sorry that you have received such bad service. We provide ourselves on great service on our Help Desk, and take these type of complaints very seriously. I will be reviewing all the recorded calls today, and will be ensuring that we improve in these areas.
Please note that Citiq Prepaid meters are purchased through electrical wholesalers by independent electricians, who are responsible for the correct installation and commissioning of the meters. Should there be a fault on the meter, the electrician is responsible for removing the meter and swapping it out at the supplier where he purchased it. We will then test it, and replace where necessary.
As an aside, we have experienced an almost zero manufacturing fault rate on the Landis+Gyr meters, and find that most faults are due to installation error.
Our Help Desk can assist with telephonic technical advice, but cannot physically visit the Owners property.
Please could you send me one of your meter numbers and your Electrician's name and cell number, and we will contact him to guide him through some diagnostic tests, and if necessary arrange for the replacement of your meters.
Kind regards
Simon Tippett (Director)
FYI, the situation was resolved.
Thank you
FYI, the situation was resolved.
Thank you